Workplace coffee trials and support
A two-week free trial for Canberra workplaces, including equipment installation and staff training. ThisCoffee manages regular servicing, repairs and ongoing support.
Request a free trialEquipment selection and site assessment
Tell us your postcode, who is on site and how your team drinks coffee. We confirm service coverage and recommend a machine and milk fridge around daily demand and your busiest coffee break.
Before installation, we check bench space, filling and cleaning access, power and the water arrangement for your selected equipment. We agree the trial dates and a workplace contact with you.
See an example setupHow the two-week free trial works
Installation day
We install the machine and matched milk fridge, supply beans and set up drink recipes and cup sizes. We train your team to make drinks, refill and empty the machine, follow the daily cleaning routine and contact us for help.
Your workplace supplies milk and drinking cups.
One-week review
We check in to review the coffee, milk settings, drink sizes and performance during busy periods. We use actual cup readings to refine your ongoing cost estimate and check that the equipment meets your demand.
End-of-trial decision
We review the trial with you so you can decide whether to continue. If you go ahead, we confirm the month-to-month arrangement and record a new starting reading. Trial drinks are excluded from your first paid bill.
If the setup isn’t suitable, contact us to arrange the next steps for returning the equipment.
Your paid service is based on completed drinks under our stepped pricing tiers, subject to the minimum spend. See pricing, GST and how cups are counted.
Regular servicing and repairs
We set a regular service schedule around your machine, coffee usage and workplace needs. Regular servicing and repairs are included in your per-cup plan, with ThisCoffee as your point of contact.
Between visits, your team follows the daily cleaning and care routine demonstrated at installation. Automatic cleaning cycles support that routine; they don’t replace it.
View pricing and service inclusionsReport a machine fault
Contact ThisCoffee directly when a fault occurs. We coordinate support, repairs and replacement, so you do not need to wait for your next scheduled service.
Email a machine fault hello@thiscoffee.com.auInclude these details
- Your workplace name, location and contact person
- The machine model, if known
- What happened and any message shown on the screen
- Whether the machine can still make drinks
- A photo of the screen or issue, if available
Month-to-month service and cancellation
After your trial, you can choose to continue on a month-to-month plan with no long-term lock-in. Your machine, fridge, beans and regular servicing remain included.
Ending your service
If you’d like to end your service, contact ThisCoffee to discuss the next steps and return of the equipment.
Talk about your service